Frequently Asked Questions (FAQ) | Dapetz

We’ve put together answers to some of the most common questions about shopping with Dapetz. If you can’t find what you’re looking for, feel free to Contact Us.

🛒 Orders & Payments

Q: How can I place an order on Dapetz?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, net banking, PayPal, and other secure payment gateways (update as per your setup).

Q: Will I receive an order confirmation?
A: Yes, once your order is placed successfully, you’ll receive a confirmation email with your order details.

🚚 Shipping & Delivery

Q: How long will it take to receive my order?
A: Orders are usually processed within 1–2 business days. Delivery timelines depend on the shipping option chosen:

  • Standard Shipping: 4–7 business days

  • Express Shipping: 2–4 business days

Q: Do you offer international shipping?
A: Yes, international shipping is available. Delivery timelines vary based on location.

Q: How can I track my order?
A: Once shipped, you’ll receive an email/SMS with your tracking number and courier link.

🔄 Returns & Refunds

Q: Can I return an item if I’m not satisfied?
A: Yes, returns are accepted within 30 days of delivery. The product must be unused and in original packaging.

Q: How do I start a return?
A: Contact our support team at support@dapetz.com with your order number. We’ll guide you through the return process.

Q: How long does it take to get a refund?
A: Once the return is approved and processed, refunds are issued within 7–10 business days to your original payment method.

🛠 Products & Warranty

Q: Are Dapetz products genuine?
A: Yes, all our products are sourced from trusted manufacturers and undergo strict quality checks before dispatch.

Q: Do your products come with a warranty?
A: Some products may include a manufacturer’s warranty. Please check the product description for details.

Q: I received a damaged item. What should I do?
A: Please contact us within 48 hours of delivery with photos of the damaged product. We’ll resolve the issue quickly.

📞 Customer Support

Q: How can I contact customer support?
A: You can reach us via: